Extraordinary Homemade Goodness

Click on the links below for details on shopping online at Snickerdoodle.com. If you have a question that is not answered here, please feel free to contact us.

• Credit card and payment information
• Safe shopping guarantee
• Redeeming a coupon
• Shipping policy
• Return policy
• Privacy policy
  

Orders usually ship within 2 business days. We will notify you via e-mail or phone if there is a delay.

We use UPS for shipping. You can choose next day air saver, 2nd day, or ground delivery (3-5 business days).

Shipping costs depend on the weight of the product and where you live. The shipping weight is stated for each product in the online store.

Currently we only ship to locations in North America.

We accept American Express, Visa, Mastercard, and Discover credit cards.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Why is Snickerdoodle.com so safe?

• Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
• Safety in Numbers: Millions of people have shopped on the Internet safely. You'll be one of the customers who has safely shopped with us without credit card fraud.
• Cards not stored: No credit card information is permanently stored in our databases. It is only used to process the order and then it is immediately purged.

Still don't want to use your credit card over the Internet?

No problem, please call us on our 800 number and we will be happy to help you place an order or answer questions you might have regarding Snickerdoodle.com.

The Snickerdoodle.com Safe Shopping Guarantee protects you while you shop at Snickerdoodle.com, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at Snickerdoodle.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Snickerdoodle.com.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Snickerdoodle.com will cover the entire liability for you, up to the full $50.00. Snickerdoodle.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Snickerdoodle.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We stand behind our products 100%. If you are not fully satisfied with a product you purchased at Snickerdoodle.com we will make it right.

We will do one of the following: 1) refund the cost of the product, 2) provide a replacement, or 3) provide an in store credit for the amount of the purchase. This is determined on a case by case basis.

Please contact us to arrange the return. You will need to indicate approximate date of purchase, date of use, and the reason for the return.

We are sorry, but we cannot reimburse the cost of shipping.

To redeem a coupon, follow the online ordering steps below. Click here for more detailed information about coupons.

Go to our online store. Add items to your shopping basket that you want to purchase.

Click on the check out button. Your browser should go to secure mode. Fill out the shipping and billing information. Click on the continue button.

On the next screen you will see a summary of shipping and billing information, as well as your order summary.

Enter your coupon and click the redeem coupon button. The coupon will be applied to your order, and you will see it as a line item in the order.

Next, select the shipping method, and select the credit card you wish to use, and press continue.

This will take you to the final order screen where you can review everything. Then you can enter your credit card information and submit the order.

Below are the details regarding coupons at Snickerdoodle.com

• Coupons can only be redeemed at our online store, http://www.snickerdoodle.com, toward the purchase of products listed in our online catalog and sold by Snickerdoodle.com.
• They cannot be redeemed at any other web site operated by Snickerdoodle.com, its affiliates, or third-party merchants accessible from our site.
• Coupons are not redeemable for cash.
• Coupons cannot be combined with any other promotion.
• Coupons cannot be used for past orders.
• If your order exceeds the amount of your coupon, you must pay for the balance with a credit card.
• We are sorry, but we cannot replace lost or stolen coupons. If you have any questions, you can e-mail us at info(stopspam)@snickerdoodle.com or contact us by phone.

Note: please delete the "(stopspam)" part of the email address when you click on the above link to send us mail.